We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
Most sellers will return your money in 15 days, however; if it's not resolved, you can contact AliExpress from the order detail page to escalate your dispute.
that offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast :
1) Get the return code or label,
2) wait for door-to-door pickup service or take your package to the designated service point and,
3) lastly, wait for the local warehouse to confirm receipt of your returned package.• Remember to select 'Return Goods" while opening the dispute.Fast
Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China).Service Scope• Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
The seller can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.Return Shipment Fee
If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
